Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns Eligibility
To be eligible for a return:
- Your item must be in the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
- You must provide a receipt or proof of purchase
How to Start a Return
To start a return, contact us at:
📧 erveytiendita@gmail.com
Returns must be approved before being sent.
📍 Return Address:
Ervey’s Tiendita
Phoenix, Arizona, United States
(Return instructions and full address will be provided after your return request is approved.)
If your return is accepted, we will provide:
- A return shipping label (if applicable)
- Instructions on how and where to send your package
⚠️ Items sent back without requesting a return first will not be accepted.
Damages & Issues
Please inspect your order upon arrival.
If your item is:
- Defective
- Damaged
- Incorrect
Contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Final sale items are not eligible for return or refund
- Gift cards
If you’re unsure, contact us before purchasing.
Exchanges
The fastest way to get what you want is to:
- Return the original item
- Place a new order after your return is approved
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without giving a reason.
Items must still meet all return conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
Please note your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at:
📧 erveytiendita@gmail.com